Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or interact with our website.

1. Information We Collect

We may collect the following types of personal data:

a) Information you provide directly

Name
Email address
Phone number (if submitted)
Billing and shipping address
Any information submitted through contact forms or checkout

b) Automatically collected information

When you browse our website, we may collect:

IP address
Browser type and device information
Pages visited and time spent on site
Referral source (how you arrived at our website)

c) Cookies and tracking data

We use cookies to:

Improve website functionality
Remember user preferences
Analyse website traffic and performance

You can disable cookies in your browser settings at any time.

2. How We Use Your Information

We use your personal data to:

Process and fulfil orders
Respond to enquiries
Provide customer support
Improve our website and services
Send important updates about your order
Prevent fraud and ensure website security

We will never sell your personal data.

3. Comments

When visitors leave comments on the site we collect:

Data shown in the comments form
IP address
Browser user agent string (for spam detection)

An anonymised string (hash) of your email may be sent to the Gravatar service to check if you use it. Their privacy policy is available at: https://automattic.com/privacy/

4. Media

If you upload images to the website, avoid uploading images containing embedded location data (EXIF GPS). Visitors may be able to extract location data from uploaded images.

5. Contact Forms

When you submit a contact form, we collect the information you provide (such as name, email, and message) in order to respond to your enquiry.

We may retain submissions for customer service purposes but do not use them for marketing unless you explicitly opt in.

6. Cookies

We use cookies for:

Login functionality
Saving preferences
Shopping cart functionality (if applicable)
Analytics

Cookie lifetimes may vary:

Login cookies: 2 days (or 2 weeks if “Remember Me” is selected)
Screen options cookies: 1 year
Comment cookies: 1 year

7. Embedded Content

Pages on this site may include embedded content (e.g. videos, images, articles). Embedded content behaves as if you visited the external website directly.

These third-party sites may:

Collect data about you
Use cookies
Track your interaction with their content

We are not responsible for the privacy practices of external websites.

8. Analytics

We may use analytics tools (such as Google Analytics) to understand website usage and improve performance. This data is aggregated and does not directly identify individuals.

9. Who We Share Your Data With

We may share data with:

Payment processors (for order payments)
Shipping and delivery providers
Email service providers
Spam detection services

We only share data where necessary to operate our business.

10. How Long We Retain Your Data

Contact form submissions: retained for customer service purposes
Orders: retained for legal and accounting requirements
Comments: retained indefinitely unless requested for removal
User accounts: stored as long as the account remains active

11. Your Rights

If you have an account or have submitted data through our site, you have the right to:

Request a copy of your personal data
Request correction of your data
Request deletion of your data (where legally possible)
Withdraw consent at any time

To make a request, contact us at: [Insert Email Address]

12. Where We Send Your Data

Visitor data may be checked through automated spam detection services and payment/security providers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: [Insert Email]
Website: https://www.waxjars.co.uk